Practice, not theory

Instead of theorists who would sell brilliant studies but never were exposed with the field reality of operating hospitality industry businesses themselves - including managing people and daily dealing with highly demanding end customers -  we are a team of experienced, “hands on” and open minded practitioners of our industry. 

Over the past 30 years, on four continents, we have been proactive with opening, running, controlling, turning around, marketing or developing US$ multi-million world class Hotels, Resorts (with Golf and Spas) , Residences, F&B operations or Tourist Destinations, either in good times or in very tough times too.  

Because we know your challenges as we faced the same ones ourselves, we understand you like nobody else would. Our track record shows that we succeeded, in the same way we can help you succeed too. This is why we will create more value for you. 

End customer: the key value driver 

Hotels, Resorts, Residences, Golf, Spas, Restaurants and Tourist Destinations: all are about making their clients/visitors happy and loyal. First and foremost. Too many projects, too many concepts, too many management strategies fail to succeed because of missing, from their inception, the sound understanding and the full integration of the main and priority success factor: The Client!  

We, at Swiss Hospitality Global, thanks to our in-depth field experience, have become obsessed with end consumers’ full satisfaction and engagement, as we believe they are the first and ultimate value drivers for Hospitality Industry operators and investors. This is why we always think of end consumers expectations and behavior first.